Frequently Asked Questions

I want to get everything made in Bali but I don’t have time to go there?

Many of our clients have never been to Bali, so it’s no issue. With current technology, we easily keep in contact through email or teleconferences. Once you have briefed us on your needs, we will then collate everything and send you details on each piece you are after.

How can I be assured of quality?

Indonesian artisans are renowned for making high quality furniture and home wares. Our quality control team are always checking your order and reporting back and sending you photos.

How long does it all take?

Once we have confirmed your order with you, a 40 foot container, for example, will take approx 4-6 weeks to organise, and then another 4 weeks to ship. We usually say to allow 10-12 weeks from start until you have the goods in your hands.

Exactly what services to you offer?

We cover everything from helping you make the decisions of what items you need, to making all the orders to suppliers and paying the deposits. We will source exactly what you need at the best prices. We offer a full quality control service, and will also arrange pick up, packing and loading of the container.

Is there a Minimum order (MOQ)?

Although we prefer to send a minimum of a 20 Foot Container, we can also work on specialised items that can be LCL shipped. With homewares and furniture, some suppliers will impose a MOQ, and we will advise you in a case by case situation.

I have never imported into my country before, what do I have to do?

All you need to do is find a good customs broker/agent at your end. The cargo companies’ we work with on this end will prepare all Fumigation docs, Bill of Lading, Export licences and commercial invoices and packing lists. Then they will courier them to your broker.

Who are your clients?

Savvy people who know that using a sourcing agent actually saves you time and money. Personal buyers, home renovators, property developers, interior designers, wholesale companies, retail stores, businesses, hotels, restaurants and villa owners.

How do I pay the suppliers?

We do all the payments on your behalf. At time of the order, we require a 50% deposit, and the balance will be required before pickup from the supplier. Our personalised accounting system will provide you with a balance sheet of all your payments.

How much does the shipping cost?

Packing and shipping quotes are provided to you at the start. A separate pickup, packing and sea freight quote is always provided to you.

How do I know my goods won't get damaged?

FCL or Full Container Load shipping is always the safest way to transport your goods. All items are securely wrapped in cardboard sheet packing material. More delicate items are boxed, and then packed into wooden crates. We use polystyrene sheets and foam where needed to ensure all travels well. Rarely will we have any issues with glass or stone breaking. Also, humidity desiccants are hung in the container to absorb as much moisture build up as possible during the journey.

Is my shipment insured?

We guarantee all goods until inside the container for damage before loading. However, once the container has left the cargo companies hands, they are not responsible for the goods handling any further. An all care, no responsibility position is taken after this point. So if you prefer to take out additional insurance, cargo can assist with a policy for an additional 3% on the value of goods for your peace of mind.

What warranties do I have?

As you are purchasing in Indonesia and shipping to another country, the goods do not have international warranty. If for whatever reason your item does become defective after it has arrived, we will do our best to organise a replacement with the suppliers. However, reshipping will be at your cost. If you are based in Indonesia, there usually is no issues with getting any item repaired locally.


About Us

Bali Design Solutions is the leading sourcing agent in Bali, specializing in furniture, furnishings, handicrafts and all things Indonesia. We also offer project management and interior decoration services in Bali.

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Contact Info

Jl. Gunung Mas 34X, Br. Tegal Buah,
Padang Sambian Kelod,
Denpasar, Bali, Indonesia 80117

Phone: +62 361 844 6716
Phone: +62 361 844 6717

© 2017 PT Bali Desain Solusi. All Rights Reserved